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ONLINE SURVEY

Dear Distinguished Guest,

We thank you for staying with us and kindly ask you for taking a few minutes to complete our brief guest satisfaction survey. Our guests' satisfaction is a top priority and your feedback is of the highest value in order to ensure a better guest service in the near future.

Title

Your overall experience in one short sentence.

What type of trip was this?

Business
Family
Couple
Friends
Single

How did you book your stay?

Through the official web-site Through another web-site Via mail or telephone Other

How did you hear about us?

Internet Advertisement Social Media Friends/Relatives Travel Agent Other

Age Range

15 - 25 26 - 35 36 - 50 50 and over

The staff was prompt, reliable, and friendly.

The staff was knowledgeable and answered all my questions fully.

OVERALL QUALITY

Restaurant

1
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5
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7
8
9
10

Breakfast

1
2
3
4
5
6
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8
9
10

Location

1
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3
4
5
6
7
8
9
10

Cleanliness

1
2
3
4
5
6
7
8
9
10

Lobby

1
2
3
4
5
6
7
8
9
10

Sleep Quality

1
2
3
4
5
6
7
8
9
10

Value for Money

1
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4
5
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7
8
9
10

FRONT DESK

Hotel's Private Transfer

Prompt Check-in

Friendliness of staff

Competence of staff

Reservations handled courteously

Prompt Check-out

GUEST ROOM

RESTAURANT / LOUNGE

OVERALL

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